Frequently asked questions about our tours.
Helen has several pay parking lots available. Email can be sent upon request with locations of these lots. If you are staying in a downtown hotel, you most likely can just walk from your hotel.
Tickets are non-refundable, if you have any additional questions or concerns please call our support center at 1-800-656-0713 and we will see what we can do.
Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.
You may notice what looks like a $1 charge on your credit card statement.
Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.
Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at firstname.lastname@example.org. Please include the email used to purchase your tickets and details of your concern.
You may have received an error message during your purchase process.
It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.
This could have been caused by many factors:
1. Your session expired and you were taking too long to complete the order.
2. Your internet connection has cut out.
3. An issue with your computer.
4. Your credit card was invalid (there should be a specific error message indicating this).
1. Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.
2. Before attempting another purchase, please email us at email@example.com or call us a with the details of your concerns and we will do our best to assist you.
North America: 1-800-656-0713
Mexico: +52 55 4170 7517
Europe: +44 203 514 2639
New Zealand: +64 9801 0365
Australia: +61 280152111
Thailand : + 66 (60) 0024180
International: +883 510008273389
Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.
If you have further concerns about this, please contact firstname.lastname@example.org.
If you can’t find your tickets or are having any other issue, please send us an email at email@example.com and we’d be happy to help you.
We will be walking around one mile total with slight inclines and stairs included. Please wear comfortable shoes.
Absolutely! Alcohol purchases can be made at any of the restaurants we visit. However, please be mindful that your tour guide has to keep everyone on a schedule to get to all of the restaurants. Each stop will be approximately 25 minutes.
Yes. Although this tour is geared towards adults, well behaved children aged eleven and above are allowed with a paid ticket. Unfortunately at this time, children under the age of eleven are not allowed.
Please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. As long as we know in advance, we will try our best to accommodate your needs.
Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
We do not provide a waiting list. If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability.
Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.
Yes, bathrooms are available during the tour at selected food-tasting locations.
The tours are held rain, shine, or snow. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We also provide ponchos in case of sudden weather changes or if you do not have your own umbrella. However, we advise to check the weather conditions for your days event and dress appropriately.
All locations are wheelchair accessible. Please advise in advance if someone in your party is in a wheelchair so we can make sure they are accommodated.
We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).
You should bring with you a camera to take pics to share 🙂 Also, weather appropriate clothing and or/umbrella. Tours are held rain or shine.